MEN'S SHOES|grid|Men's|Collection|Using only the finest calf leathers from the leading tanneries of Europe, Crockett & Jones shoes are individually crafted on lasts designed to produce the best possible fitting characteristics. Each pair takes up to eight weeks to manufacture in a labour-intensive process involving over 200 highly skilled operations.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-collection-mens-collection_b95adee9-9364-4ecf-950f-3aa95dd6b33a_600x.jpg?v=1608054863@SALE|default|Summer|SALE|For the first time, you will find up to 25% off a selection of our shoes and boots online. Our online sale is available for a short period only. We have a great selection of styles available in our summer sale. Some that you will be able to enjoy this summer, some that you can keep until the autumn returns…|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-summer-sale-2021_600x.jpg?v=1624270569@Main Collection--mens|default|Main|Collection|The Main Collection of Crockett & Jones footwear encompasses a broad range of classic and contemporary styles for men. The assortment of leather and rubber soled shoes and boots are constructed with durable uppers from the finest European leathers including: aniline calf, suede and country grains. This collection presents a wide variety of choice for business, formal and casual wear.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-collection-mens-main-collection_c0615ffc-bb2d-4581-aa58-f6512d1cb291_600x.jpg?v=1608056797@Hand Grade Collection--mens|default|Hand Grade|Collection|This unique collection of styles from Crockett & Jones represents the art of shoemaking at its highest level. Asymmetric lasts, shaped to the natural contours of the foot, gives exceptional fitting qualities. Uppers, cut from the finest calf skins with a supple tannage, provide glove-like comfort. They are hand finished to the highest level in a process which lasts up to 10 weeks.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-collection-mens-hand-grade-collection_81f39ebf-2186-4744-81b2-ef163468b579_600x.jpg?v=1608056798@Shell Cordovan--mens|default|Shell Cordovan|Collection|The Shell Cordovan used by Crockett & Jones is both unique and exclusive. A traditional and lengthy process of specialist vegetable tanning, hand dyeing and finishing produces the distinctive strong fibre structure and rich shiny texture of Cordovan leather.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-collection-mens-shell-cordovan-collection_600x.jpg?v=1608056796@New Season--mens|default|New Season|Collection|Crockett & Jones’s more classic approach to design has paved the way for world recognised English style. With heritage and expertise coursing through the veins of our Northampton based craftsmen and women, our new collections are designed, developed and made to the highest possible standards in our Northampton shoe factory.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-collection-mens-new-season-collection-ss21_600x.jpg?v=1614184989@Unstructured Collection--mens|default|Unstructured Collection|SUPERFLEX Sole|Further refining our unlined construction process with a trio of loafers, we have created our first ever UNSTRUCTURED collection. Made in our own Northampton factory, the collection remains Goodyear welted using our new SUPERFLEX leather sole, flexi-welts and lightweight ribbing with a full unstructured forepart.|//cdn.shopify.com/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c_600x.gif@James Bond, No Time To Die--mens|default|No Time To Die|James Bond|Crockett & Jones proudly announces its official partnership with EON productions, the makers of the James Bond films. Crockett & Jones have previously worked with the 007 filmmakers on Skyfall, Spectre and the forthcoming film No Time To Die.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-collection-mens-james-bond-no-time-to-die_600x.jpg?v=1608056796@The Black Editions--mens|default|The Black Editions|Collection|We present to you a concept never seen before from Crockett & Jones. An over-sized, ‘Cleated’ rubber sole is showcased using a selection of contemporary black leathers. ‘The Black Editions’ is an audacious collection of English footwear, influenced by Japanese style.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-collection-mens-the-black-editions-collection_600x.jpg?v=1608056798@The Icons--mens|default|The Icons|...Timeless|Today, our products and their names have become icons, personalities even. They don’t just have relevance, they have become reference points of value and quality – recognisable from Crockett & Jones.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-mens-the-icons_600x.jpg?v=1608056799@Boots--mens|default|Boots|Chelsea, Chukka...|The Crockett & Jones boot collection has grown considerably over recent years. Diverse in style and material there are few situations where a pair of Crockett & Jones Boots cannot be worn! This comprehensive collection covers a wide variety of boot styles.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-mens-boots_600x.jpg?v=1608056798@Loafers--mens|default|Loafers|Penny, Tassel...|Loafers have grown from strength to strength over recent years and are the most casual style available from a Goodyear-welted shoemaker such as Crockett & Jones. Today, we have an extensive collection available in Calf, Suede and Grain in both ‘Lined’ and ‘Unlined’ forms.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-mens-loafers_600x.jpg?v=1608056799@Oxfords--mens|default|Oxfords|Toe Cap, Semi-Brogue...|The most easily recognisable of all classic styles, is the elegant English Oxford, synonymous among the English shoemakers. A formal style that dates back over two hundred years, it is thought to have been named by the students at Oxford University.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-mens-oxfords_600x.jpg?v=1608056798@Derbys--mens|default|Derbys|Brogue, Split Toe...|Derby shoes are possibly the most versatile of all shoe styles, bridging the gap between smart and smart casual wear with ease. Available in great variety, the Derby is also considered to be more comfortable to wear for longer periods of time.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-mens-derbys_600x.jpg?v=1608056799@Monk Straps--mens|default|Monk Straps|Single, Double...|Unbeknown to many, a Monk strap style hosts similar fitting qualities and construction to a Derby. You could think of a Monk style as a ‘modern day’ Derby, of sorts. With open quarters, and a whole cut vamp and tongue, Monk straps (single and double buckle) are remarkably comfortable on the foot.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-mens-monk-straps_600x.jpg?v=1608056798@Velvet Slippers--mens|default|Velvet Slippers|Plain Albert, Embroidered...|The development of the Albert Slipper coincided with the fashion of men wearing smoking jackets at the turn of the century. It is generally agreed that the style was named after Queen Victoria’s consort Prince Albert. Today however, times are very different but the velvet slipper remain as popular as ever.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-mens-slippers_600x.jpg?v=1608056797@Driving Shoes--mens|default|Driving Shoes|Elise, Exige...|These soft, unstructured and ultra-comfortable loafers / moccasins were made famous by the Italians in the 1960s. They are typically adorned during the warm summer months, and are often available in bright colours and soft suedes.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-mens-driving-shoes_cb68536a-098e-4c68-9fb7-d359cfb175af_600x.jpg?v=1608056798@Unlined Styles--mens|default|Unlined|Shoes & Boots|Our unlined construction process increases flexibility, breathability and comfort, without compromising quality. By utilising only the highest quality leathers with substance that will hold up to years of wear with ease. Unlined styles are perfect for the warmer summer months.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-mens-unlined_600x.jpg?v=1627033171@WOMEN'S SHOES|grid|Women's|Collection|With a long-standing heritage of producing low heeled shoes for Women, dating back to 1920, the new Women's Collection has been developed in-house with quality, comfort and feminine elegance in mind. Encompassing Loafers, Oxfords, Derbys, Monk Strap and Boots.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-collection-womens-collection-all_600x.jpg?v=1608056796@Women's Collection--womens|default|Women's|Collection|With a long-standing heritage of producing low heeled shoes for Women, dating back to 1920, the new Women's Collection has been developed in-house with quality, comfort and feminine elegance in mind. Encompassing Loafers, Oxfords, Derbys, Monk Strap and Boots.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-collection-womens-collection_600x.jpg?v=1608056796@New Season--womens|default|New Season|Collection|Crockett & Jones’s more classic approach to design has paved the way for world recognised English style. With heritage and expertise coursing through the veins of our Northampton based craftsmen and women, our new collections are designed, developed and made to the highest possible standards in our Northampton shoe factory.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-collection-womens-new-season-collection_600x.jpg?v=1608056796@The Icons--womens|default|The Icons|...Timeless|Today, our products and their names have become icons, personalities even. They don’t just have relevance, they have become reference points of value and quality – recognisable from Crockett & Jones.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-womens-boots_600x.jpg?v=1608056798@Boots--womens|default|Boots|Chelsea, Lace-up...|The Crockett & Jones boot collection has grown considerably over recent years. Diverse in style and material there are few situations where a pair of Crockett & Jones Boots cannot be worn! This comprehensive collection covers a wide variety of boot styles.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-womens-the-icons_600x.jpg?v=1608056797@Loafers--womens|default|Loafer|Tassel, Fringe...|Loafers have grown from strength to strength over recent years and are the most casual style available from a Goodyear-welted shoemaker such as Crockett & Jones. Today, we have an extensive collection available in Calf, Suede and Grian in both ‘Lined’ and ‘Unlined’ forms.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-womens-loafer_600x.jpg?v=1608056798@Oxfords--womens|default|Oxfords|Toe Cap, Semi-Brogue...|The most easily recognisable of all classic styles, is the elegant English Oxford, synonymous among the English shoemakers. A formal style that dates back over two hundred years, it is thought to have been named by the students at Oxford University.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-womens-oxford_600x.jpg?v=1608056798@Derbys--womens|default|Derbys|Town, Country...|Derby shoes are possibly the most versatile of all shoe styles, bridging the gap between smart and smart casual wear with ease. Available in great variety, the Derby is also considered to be more comfortable to wear for longer periods of time.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-womens-derby_600x.jpg?v=1608056798@Monk Straps--womens|default|Monk Straps|Single, Double...|Unbeknown to many, a Monk strap style hosts similar fitting qualities and construction to a Derby. You could think of a Monk style as a ‘modern day’ Derby, of sorts. With open quarters, and a whole cut vamp and tongue, Monk straps (single and double buckle) are remarkably comfortable on the foot.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-womens-monk_600x.jpg?v=1608056797@Velvet Slippers--womens|default|Velvet Slippers|Plain Albert, Embroidered...|The development of the Albert Slipper coincided with the fashion of men wearing smoking jackets at the turn of the century. It is generally agreed that the style was named after Queen Victoria’s consort Prince Albert. Today however, times are very different but the velvet slipper remain as popular as ever.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-womens-slippers_600x.jpg?v=1608056798@Unlined Styles--womens|default|Unlined|Shoes & Boots|Our unlined construction process increases flexibility, breathability and comfort, without compromising quality. By utilising only the highest quality leathers with substance that will hold up to years of wear with ease. Unlined styles are perfect for the warmer summer months.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-styles-womens-unlined_600x.jpg?v=1627033171@ACCESSORIES|grid|Belts & Accessories|Collection|The Accessories Collection consists of essential shoe care products that if used regularly, will ensure your Crockett & Jones shoes age well over time. The Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-belts-all-2_600x.jpg?v=1608056796@Calf--belts|default|Calf|Belt|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-belts-all-2_600x.jpg?v=1608056796@Suede--belts|default|Suede|Belts|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-belts-all-2_600x.jpg?v=1608056796@Grain--belts|default|Grain|Belts|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-belts-all-2_600x.jpg?v=1608056796@Shell Cordovan--belts|default|Shell Cordovan|Belts|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-belts-all-2_600x.jpg?v=1608056796@Woven Calf--belts|default|Woven Calf|Belt|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-belts-all-2_600x.jpg?v=1608056796@Rough-Out Suede--belts|default|Rough-Out Suede|Belt|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-belts-all-2_2e7ab457-a0d9-4a86-92f9-c453f9aec276_600x.jpg?v=1608056797@Saphir Medaille d'Or--acc|default|Saphir|Medaille d'Or|Crockett & Jones only uses the highest quality components combined with the most skilled craftsmanship - a successful recipe for producing beautiful handmade shoes that represent excellent value for your investment. Proper care and maintenance of your shoes will help to ensure their longevity in wear.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-accessories-medaille-dor_065f75a0-dba8-4e96-85b3-47eae99d0fd4_600x.jpg?v=1608056796@Shoe Care Kits--acc|default|Shoe Care Kits|Perfect For Travel|Crockett & Jones shoe care kits come with a variety of shoe care products in a, zip up, leather holdall. Proper care and maintenance of your shoes will help to ensure their longevity in wear.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-accessories-shoe-kit_600x.jpg?v=1608056796@Shoe Trees--acc|default|Shoe Trees|Aid Drying & Reduce Creasing|Shoe Trees are an extremely important part of caring for your Crockett & Jones shoes. Shoe trees have excellent moisture absorbency, gradually dry your shoes from the inside and reduce creasing of the vamp.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-accessories-shoe-tree_13d09d98-55f7-4f5b-99c9-e713cf39e156_600x.jpg?v=1608056795@Shoe Brushes--acc|default|Shoe Brushes|Polishing & Buffing|To properly care for your Crockett & Jones shoes, you should use two or three different brushes. Shoe brushes should be used to remove dust and light dirt from your shoes, whilst you keep others separate for the removal of excess polish after application.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-accessories-shoe-brush_600x.jpg?v=1608056796@Shoe Horns--acc|default|Shoe Horns|Essential|Shoe Horns are equally as important as Shoe Trees & Polish when caring for your Crockett & Jones shoes. A Shoe Horn provides a smooth surface to easily slip your foot into your shoes and thus reducing damage to the heel of your shoes, particularly loafers.|//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-accessories-shoe-horn_600x.jpg?v=1608056796@STORES|gallery||||//cdn.shopify.com/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c_600x.gif@Our Stores|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-our-stores_600x.jpg?v=1608056795@Special Order Service|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-special-order_600x.jpg?v=1608056794@Stockist Locator|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-stockists_600x.jpg?v=1608056793@SHOE CARE|gallery||||//cdn.shopify.com/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c_600x.gif@Calf|default|Calf|||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-shoe-care-calf_fd0f4058-3a5b-4028-850c-122e21c6c50d_600x.jpg?v=1608056793@Suede|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-shoe-care-suede_600x.jpg?v=1608056793@Grain|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-shoe-care-grain_600x.jpg?v=1608056794@Cordovan|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-shoe-care-cordovan_600x.jpg?v=1608056793@Rough-Out Suede|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-shoe-care-ros_600x.jpg?v=1608056793@GUIDES|gallery||||//cdn.shopify.com/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c_600x.gif@Last Guide|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-guide-last_5b20697a-1a8f-44a3-8bd9-c85dfdfd9184_600x.jpg?v=1608056796@Style Guide|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-guide-style_02f426aa-c7bc-4fca-9a9a-4c657ccd7c0c_600x.jpg?v=1608056794@Sole Guide|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-guide-sole_a5a50166-fa77-4df7-bfa1-3d205250fe58_600x.jpg?v=1608056794@Material Guide|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-guide-material_16df619c-f48e-4266-bd01-5e376bb5e8bb_600x.jpg?v=1608056795@Fitting Guide|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-guide-fitting_78106101-e853-4f0b-b680-f9f35e6c45eb_600x.jpg?v=1608056794@MAKING & REPAIR|gallery||||//cdn.shopify.com/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c_600x.gif@In the Making|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-making_600x.jpg?v=1608056797@Repairs|default|Repairs|||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-repair_600x.jpg?v=1608056795@Our Heritage|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-heritage_600x.jpg?v=1608056796@THE ARTICLE|gallery||||//cdn.shopify.com/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c_600x.gif@The Article--sub|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-the-article_19ec9441-405d-43d6-89b4-da8b66cb0948_600x.jpg?v=1608056797@Guest Author|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-guest-author_85317ac4-0535-44c1-b539-fdd30a420ad5_600x.jpg?v=1608056797@#madetobeworn|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-made-to-be-worn_8095f31f-c782-48ef-944c-86f383d8110f_600x.jpg?v=1608056796@In the Media|default||||//cdn.shopify.com/s/files/1/0421/2421/4440/files/menu-cta-in-the-media_3b61627e-54b9-40ab-8211-6786e22dac3d_600x.jpg?v=1608056797@

Privacy Policy

Welcome to the Crockett & Jones’ privacy policy.

Crockett & Jones respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

IMPORTANT INFORMATION AND WHO WE ARE

This privacy policy aims to give you information on how Crockett & Jones collects and processes your personal data through your use of this website, including any data you may provide when you purchase our products, sign up to our newsletter or make an enquiry though the website.

Crockett & Jones is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact James Fox our DPO using the details set out below.

Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:

•  Full name: James Fox
•  Postal address: Crockett & Jones, Perry Street, Northampton NN1 4HN
•  Telephone number: +44(0)1604 631515

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. You may access the current version of this policy by clicking on the footer link to ‘Privacy’.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third- Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

•  Identity Data includes first name, last name, title, date of birth and gender.
•  Contact Data includes billing address, delivery address, email address and telephone numbers.
•  Financial Data includes bank account and payment card details.
•  Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
•  Technical Data includes internet protocol (IP) address, browser type and versions, operating system and platform and other technology on the devices you use to access this website.
•  Profile Data includes your username and password, purchases or orders made by you, your interests and preferences.
•  Usage Data includes information about how you use our website, products, and services.
•  Marketing and Communications Data includes your preferences in receiving our newsletters.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

HOW IS YOUR PERSONAL DATA COLLECTED?
We collect your personal data through direct interactions with our website. For example, you may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

•  Apply for our products or services;
•  Create an account on our website;
•  Subscribe to our newsletter; or
•  Give us feedback or Contact Us.

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

•  Where we need to perform a contract to which you are a party or to take steps at your request before entering into such contract.
•  Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
•  Where we need to comply with a legal obligation.

Legitimate interest means the interest of our business in conducting and managing our business (such to keep our website up to date or to study how customers use our products) in order to give you the best products and the best and most secure experience. Where legitimate interest is relied upon to process your personal data, we will consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interest.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Marketing
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us (e.g. our newsletter) if you have requested information from us or purchased our products and you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service experience or other transactions.

Use of Cookies
Our website (www.crockettandjones.com) uses cookies to distinguish you from other users of our website. We reserve the right to use cookies on the website to facilitate use and to collect web statistics through user information (i.e., IP address and web pages visited by a user). This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Please contact us if you want further information on the individual cookies we use and the purposes for which we use them.

DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data within our organisation and to external third parties such as service providers, IT and system administrator, HM Revenue & Customers and other legal authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS
We may share your data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

•  We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
•  Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

•  Request access to your personal data – this enables you to receive a copy of the personal data we hold about you and check that we are lawfully processing it.
•  Request correction of your personal data – this enables you to have corrected incomplete or inaccurate data we hold about you.
•  Request erasure of your personal data – this enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
•  Object to processing of your personal data – e.g. where we are processing your personal data for direct marketing purpose.
•  Request restriction of processing of your personal data – this enables you to ask us to suspend the processing of your personal data because the data is inaccurate, unlawful, no longer relevant or you have objected.
•  Request transfer of your personal data – this may be a transfer to you or to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
•  Right to withdraw consent at any time – where we are relying on consent to process your personal data, you have the right to withdraw at any time.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you wish to exercise any of the rights set out above, please contact our DPO.

 

Repair Enquiry

Store Contact

Thank you!

Your enquiry has been sent. Our Customer Care Team will respond to your message as soon as they can. For urgent enquiries, please call us: +44 (0)1604 635 927.

Added to your bag